Eezstore Return Policy
At Eezstore, we want you to be completely satisfied with your purchase. If you need to return a product, please review the following policy for guidance:
1. Eligibility for Returns
- Condition of Items: Items must be returned in their original condition, unused, and with all original packaging, tags, and accessories included.
- Return Window: You can return most items within 5 days from the date of delivery. Items returned after this period may not be eligible for a return.
2. Non-Returnable Items
- Custom-Made Products: Products made to custom specifications are not eligible for return.
- Perishable Goods: Items such as food or other perishable items cannot be returned.
- Digital Content: Downloads and digital products are non-returnable once accessed.
3. How to Initiate a Return
- Return Request: To start a return, log into your account, go to the “My Orders” section, and select the order you wish to return. Follow the instructions provided to submit your return request.
- Customer Support: Alternatively, you can contact our customer support team to assist you with the return process.
4. Return Shipping
- Shipping Costs: Return shipping costs are generally the responsibility of the customer unless the return is due to an error on our part or a defective item. In such cases, Eezstore will cover the return shipping costs.
- Return Label: If applicable, Eezstore will provide a return shipping label for returns due to our error or defective products.
5. Refunds for Returns
- Inspection: Once we receive the returned item, it will be inspected to ensure it meets our return policy requirements.
- Processing Time: Refunds will be processed within 3 business days after the return is approved. The refund will be issued to the original payment method used for the purchase.
- Partial Refunds: If only part of an order is returned, a partial refund will be issued for the returned items.
6. Exchanges
- Exchange Requests: We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the replacement item.
7. Contact Us
- Support: For any questions or assistance with returns, please contact our customer support team. We are here to help ensure a smooth return process and address any concerns.
This Return Policy is designed to provide a clear and fair process for returning items and obtaining refunds. For further details, please refer to our Refund Policy and Cancellation Policy.