Eezstore Cancellation Policy

At Eezstore, we strive to provide a seamless shopping experience for both buyers and sellers. However, we understand that sometimes order cancellations may be necessary. Please review our cancellation policy carefully to understand the process and terms:

1. **Cancellation by the Customer**

Before Shipping: Customers can cancel their order anytime before it has been shipped. A full refund will be issued for prepaid orders.
After Shipping: Once the order has been shipped, cancellations will no longer be possible. However, customers may opt to return the item as per our Return Policy after receiving the order.
How to Cancel: To cancel an order, simply log into your account, visit the “My Orders” section, and select the order you wish to cancel. You may also contact our customer support team for assistance.

2. **Cancellation by Eezstore or Seller**

Stock Unavailability: If a seller is unable to fulfill the order due to stock unavailability, the order will be canceled, and a full refund will be issued for prepaid orders.
Pricing Errors: If a significant pricing error occurs, the seller or Eezstore may cancel the order. In such cases, the customer will be notified, and a full refund will be processed.
Fraudulent Orders: Eezstore reserves the right to cancel any order that is flagged as potentially fraudulent or suspicious.

3. **Refund Process**
– For all canceled orders, refunds will be processed to the original payment method used during the purchase. The time it takes to receive your refund may vary depending on your payment provider and method.

4. **Non-Cancellable Items**
– Certain items, such as custom-made products, perishable goods, and digital content, may not be eligible for cancellation once the order is placed. Please refer to the product listing for specific cancellation eligibility.

 5. **Marketplace Seller Cancellations**
– Sellers on Eezstore are responsible for keeping their inventory updated. In cases where a seller cannot fulfill an order, they must notify the customer as soon as possible, and the cancellation will be handled accordingly.

6. **Important Notes**
– In case of repeated cancellations by a customer, Eezstore reserves the right to limit or refuse services to that customer.
– For any issues regarding order cancellations, you can reach out to our customer support team for further assistance.

This policy ensures transparency and fairness for both customers and sellers, enhancing the overall experience on the Eezstore platform.