Eezstore Refund Policy

At Eezstore, we aim to provide a smooth and satisfactory shopping experience. If you need to request a refund, please review the following policy to understand the process and conditions:

1. Eligibility for Refunds

  • Prepaid Orders: Refunds for prepaid orders are available if the order is canceled before shipment, if the courier fails to deliver, or if the product is returned according to our Return Policy.
  • Post-Purchase: Refunds may be granted if you return the product in compliance with our Return Policy.

2. Refund Scenarios

  • Order Cancellation: If you cancel a prepaid order before it has been shipped, a full refund will be processed.
  • Delivery Issues: If our courier partner is unable to deliver your order, a refund will be issued for the prepaid amount.
  • Product Returns: If you return a product according to our Return Policy, a refund will be processed once we receive and inspect the returned item.

3. Refund Process

  • How to Request a Refund: To request a refund, log into your account, go to the “My Orders” section, and follow the instructions for requesting a refund or return. Alternatively, you can contact our customer support team for assistance.
  • Refund Method: Refunds will be issued to the original payment method used at the time of purchase. The time required to process the refund may vary depending on your payment provider and method.

4. Non-Refundable Items

  • Certain items, such as custom-made products, perishable goods, or digital content, may not be eligible for a refund once the purchase is complete. Please refer to the product description for details.

5. Partial Refunds

  • In some cases, partial refunds may be issued. For example, if only part of an order is returned, a partial refund will be provided for the returned items.

6. Refund Timeline

  • Refunds are typically processed within [X] business days from the date we receive the returned item or process the cancellation request. The actual time it takes for the refund to appear in your account may vary based on your payment provider.

7. Contact Us

  • If you have any questions or need assistance with a refund, please contact our customer support team. We are here to help ensure a smooth and satisfactory resolution.

This Refund Policy is designed to provide clarity and ensure a positive experience for our customers. Please refer to our Cancellation Policy and Return Policy for additional information.