Last Updated: 15 Dec 2025

At eezstore.com, we strive to ensure customer satisfaction. This Refund & Return Policy outlines the conditions under which returns, replacements, and refunds are processed.

1. Return Eligibility

You may request a return or replacement if:

  • The product is damaged or defective
  • You received a wrong or incomplete item
  • The product is significantly different from its description

Return requests must be initiated within 7 days of delivery unless otherwise specified by the seller.

2. Non-Returnable Items

The following items are non-returnable, unless damaged or defective:

  • Personal care & hygiene products
  • Innerwear, cosmetics, or perishable items
  • Digital products or gift cards
  • Items marked as “Non-Returnable” on the product page

3. Return Process

  1. Log in to your eezstore.com account
  2. Go to My Orders → Select the product
  3. Click on Request Return/Refund
  4. Provide reason and supporting images (if required)

The seller will review and approve the request.

4. Refund Policy

  • Refunds are initiated only after product inspection and approval
  • Refunds will be processed to the original payment method
  • Refund processing time: 5–10 business days after approval
  • Shipping charges are non-refundable unless the error is from seller side

5. Replacement Policy

  • Replacement depends on product availability
  • If replacement is unavailable, a refund will be issued
  • Replacement timelines may vary by seller

6. Seller Responsibility

Since eezstore.com is a marketplace:

  • Refunds, replacements, and warranties are handled by sellers
  • eezstore.com acts as a facilitator between buyer and seller

7. Cancellation Policy

  • Orders can be cancelled before dispatch
  • Once shipped, cancellation may not be possible
  • Refunds for cancelled orders follow standard refund timelines

8. Fraud Prevention

eezstore.com reserves the right to:

  • Reject refund requests that violate policies
  • Suspend accounts involved in abusive return behavior

9. Contact for Refund Issues

For any refund or return-related concerns:

Email: support@eezstore.com
Website: https://www.eezstore.com